Predict which customers are most likely to leave with enough time to put strategies to retain them in place. Numr uses Machine Learning algorithms and Text Analytics to accurately predict Customer Churn based on NPS ® scores and feedback comments.
Prioritise the Closure of Hot Ticket and deploy Close Looping mechanisms to retain your at-risk platinum and high value customers, all with our platform.
With Drivers analysis, identify and understand the factors that have the highest effect on customer satisfaction. Also, learn which specific parts of the entire interaction are responsible for creating the most loyal customers and prioritise them.
Connect customer feedback data with your internal CRM data to obtain rich, actionable insights. For instance, identify the difference between the actual hold time and its perception, and find out issues that have the strongest effect on customer satisfaction to treat them urgently.
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NPS® or Net Promoter Score® is an essential metric for the smartphone industry. Presently, the smartphone market is saturated with choices.
Online Grocery Apps and Supermarket NPS- #NumrResearch
NUMR’s latest survey finds out if the Organic tag helps to push more sales and draw consumers.