HOW TO IMPROVE EFFICIENCY OF RETAIL BRANCHES

Our client, on whom this case study is based is one of the leading banks in India. They wanted us to optimise their Customer Experience System. Their retail branches/centres and frontline employees were not functioning efficiently.https://www.youtube.com/watch?v=SHNqLtVL4N0&feature=youtu.beOur client, on whom this case study is based is one of the leading banks in India. They wanted us to optimise their Customer Experience System. Their

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Online Grocery Apps and Supermarket NPS®- Numr Research

Numr Research recently conducted a survey about online grocery apps and supermarkets, which revealed some interesting insights.https://www.youtube.com/watch?v=16oX9HftnKk&feature=youtu.beRecently, Numr Research conducted a survey about online grocery apps and supermarkets. This survey revealed some interesting insights. Undoubtedly, Grocery is the largest online segment, after electronics and fashion. While, the battle for domination of e-retail is largely consolidated between Flipkart and Amazon, the story is a little different for

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Air Conditioner NPS®; Samsung, LG, Voltas, and more- Numr Research

Numr Research recently conducted a survey about Residential Air Conditioner brands in India like Samsung, LG, Voltas, Blue Star etc. https://www.youtube.com/watch?v=7wApg4p4nQANumr Research recently conducted a survey about Residential Air Conditioner brands in India like Samsung, LG, Voltas, Blue Star etc. Rising disposable income, increasing affordability, and steadily soaring temperature are driving the demand for AC Units. Consequently, India’s Air Conditioner market is

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Two Wheeler NPS® Study; Honda, Hero, Suzuki, and more- Numr Research

Numr Research recently conducted an NPS (Net Promoter Score) survey of the various two wheeler brands in India like Honda, Hero Motocorp, Suzuki et cetera.https://www.youtube.com/watch?v=tY9cOXVtg2QRecently, Numr Research conducted an NPS® (Net Promoter Score®) survey of the various two wheeler brands in India like Honda, Hero Motocorp, Suzuki et cetera. Evidently, NPS has been proven to be an accurate predictor of growth. Furthermore,

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Online Pharmacies NPS® Study; Netmeds, 1mg, and more- Numr Research

Recently, Numr Research conducted a survey about Online Pharmacies in India.https://www.youtube.com/watch?v=EB9jnIQ91qoRecently, Numr Research conducted a survey about Online Pharmacies in India. Evidently, it uncovered some interesting insights. Although, still in the nascent stage, the Indian online pharmacy industry consisting of Netmeds, 1mg, Pharmeasy etc. is estimated to reach US $2.7 billion by 2023.  Apparently, increasing smartphone ownership, improved internet access, rising household income and

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eCommerce Fashion NPS Survey; Flipkart, Amazon, and more- Numr Research

Numr Research’s fresh NPS survey about Indian eCommerce fashion sites like Amazon, Flipkart, Myntra etc.https://www.youtube.com/watch?v=YEWivWhKDHA-Numr Research’s fresh NPS® survey about Indian eCommerce fashion sites like Amazon, Flipkart, Myntra etc. uncovered some interesting insights about urban, Indian shoppers.  According to a Mckinsey report, the Indian apparel market is predicted to be around $59.3 billion in 2022.  Currently, offline retail has a considerably larger

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Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?

Numr Research recently conducted an NPS focused survey revolving around online Travel Apps (MakeMyTrip, GoIbibo, Trivago etc)  in India.https://www.youtube.com/watch?v=Uuz3XWHUi90Numr Research recently conducted an NPS® focused survey revolving around online Travel Apps (MakeMyTrip, GoIbibo, Trivago etc)  in India.  According to a report titled, ‘How does India travel?’ Indian travellers spent almost $94 billion on nearly 2 billion domestic and international trips in 2018.

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Auto Industry NPS®; Hyundai, Maruti, Honda, and more- Numr Research Survey

Numr Research recently conducted a customer satisfaction survey about the Indian Auto Industry.https://www.youtube.com/watch?v=HkAsJvF28RcNumr Research recently conducted a customer satisfaction survey about the Indian Auto Industry. It is widely known that the Indian auto industry has been going through a major sales slump. Consequently, as per the data released in the April-June period by SIAM, the sale of passenger vehicles further declined by 18.42

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Numr Research- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more

A recent smartphone survey conducted by Numr Research, a market research company uncovered the NPS or Net Promoter Score for various smartphone brands in India.  https://www.youtube.com/watch?v=XubHVYkBNxoA recent smartphone survey conducted by Numr Research, a market research company uncovered the NPS® or Net Promoter Score® for various smartphone brands in India.  Considering the numerous smartphone choices available to the consumers, customer satisfaction becomes extremely important. Therefore, given below

Mutual Funds Numr Research
Mutual Funds NPS® Survey; Axis, Birla Sun, HDFC, ICICI, and more

Numr Research recently conducted a survey about Mutual Funds in the top 8 cities of India. ¹See the findings below- NPS® AND GROWTH QUESTIONSelect the Mutual Fund company you have invested in. On a scale of 0 to 10, how likely are you to recommend it to a friend or a colleague? To summerise, HDFC, Axis, ICICI Prudential, Aditya Birla Sun, Franklin

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