travel app net promoter score numr research case study
THIS IS HOW WE IMPROVED CX FOR AN ONLINE TRAVEL APP

Our client is an established OTA (Online Travel Agency/Travel App) in India. They wanted Numr Research to formulate a plan to obtain Customer Feedback across all touch points in the Tour Packages they offered. Our client is an established OTA (Online Travel Agency/Travel App) in India. They wanted Numr Research to formulate a plan to obtain Customer Feedback across all touch points in the

Insurance NPS Numr Research
Insurance NPS® Report- Numr Research

Numr Research’s recent Insurance NPS® survey uncovered how prepared urban Indians are in the event of financial instability. According to an ASSOCHAM- APAS Study, the Indian insurance industry is expected to reach US $280 billion by 2020. Moreover, government’s Ayushman Bharat scheme and rising consciousness around the requirement for financial protection are pushing this growth. Currently, private sector companies hold around 48% of the market share in General Insurance and 29% in

HOW TO USE NPS® TO DRIVE GROWTH FOR SMARTPHONES

NPS® or Net Promoter Score®  is an essential metric for the smartphone industry. Presently, the smartphone market is saturated with choices. Additionally, the many options available mostly possess similar product features. In a case such as this, brand strength and customer experience become crucial to stand apart from one’s competitors.  Therefore, an effective NPS® program is key to managing Customer Experience and building brand loyalty.   CUSTOMER

Automobile Car NPS Case Study Numr Research
HOW TO USE NPS® IN THE AUTOMOBILE INDUSTRY TO BOOST GROWTH

Our client is a leading automobile manufacturer in the country. They wanted to improve and optimise their customer feedback system. So, read the entire case study below- Our client is a leading automobile manufacturer in the country. They wanted to improve and optimise their customer feedback system.  So, read the entire case study below- CHALLENGES Essentially, Numr Research faced four main challenges.Particularly, our client wanted to establish a

Numr INOX PVR cinemax multiplexes NPS
Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction? Numr Research

Numr Research’s latest NPS survey about Indian Multiplexes uncovered some interesting insights.https://www.youtube.com/watch?v=i0PzSENqMMANumr Research’s latest NPS® survey about Indian Multiplexes uncovered some interesting insights. Additionally, the survey also uncovered market shares of various multiplexes like INOX, PVR, Cinemax, and more. Furthermore, it also revealed the habits and preferences of an urban Indian movie goer.See the full report below- PART 1- NPS®

Online jewellery caratlane blue stones tanishq kalyan NPS Numr
Online Jewellery NPS®; CaratLane, Blue Stones, Tanishq, and more- Numr Research

Numr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc).https://www.youtube.com/watch?v=eRMG0QOKfYA&feature=youtu.beNumr Research recently conducted a survey about online jewellery websites (like CaratLane and Blue Stone) and offline jewellery stores (such as Tanishq, Kalyan Jewellers etc). Suffice to say, the survey revealed some interesting insights about the jewellery buying habits of affluent Indian urbanites.

hospitals apollo max fortis NPS Numr
Hospitals Patient Satisfaction Scores; Apollo, Fortis, Max, and more- Numr Research

Numr Research’s NPS survey about hospitals and healthcare preferences of urban Indians from the top 6 cities uncovered some interesting insights.https://youtu.be/NIzTDlgSCycNumr Research’s NPS® survey about hospitals and healthcare preferences of urban Indians from the top 6 cities uncovered some interesting insights.  India’s per capita expenditure on healthcare in among the lowest in the world. Consequently, private healthcare has been continually on

online grocery supermarket big basket grofers big bazaar NPS Numr Research cash
Online Grocery Apps and Supermarket NPS®- Numr Research

Numr Research recently conducted a survey about online grocery apps and supermarkets, which revealed some interesting insights.https://www.youtube.com/watch?v=16oX9HftnKk&feature=youtu.beRecently, Numr Research conducted a survey about online grocery apps and supermarkets. This survey revealed some interesting insights. Undoubtedly, Grocery is the largest online segment, after electronics and fashion. While, the battle for domination of e-retail is largely consolidated between Flipkart and Amazon, the story is a little different for

air conditioner Samsung LG Voltas NPS Numr
Air Conditioner NPS®; Samsung, LG, Voltas, and more- Numr Research

Numr Research recently conducted a survey about Residential Air Conditioner brands in India like Samsung, LG, Voltas, Blue Star etc. https://www.youtube.com/watch?v=7wApg4p4nQANumr Research recently conducted a survey about Residential Air Conditioner brands in India like Samsung, LG, Voltas, Blue Star etc. Rising disposable income, increasing affordability, and steadily soaring temperature are driving the demand for AC Units. Consequently, India’s Air Conditioner market is

two wheeler NPS like hero honda suzuki numr research
Two Wheeler NPS® Study; Honda, Hero, Suzuki, and more- Numr Research

Numr Research recently conducted an NPS (Net Promoter Score) survey of the various two wheeler brands in India like Honda, Hero Motocorp, Suzuki et cetera.https://www.youtube.com/watch?v=tY9cOXVtg2QRecently, Numr Research conducted an NPS® (Net Promoter Score®) survey of the various two wheeler brands in India like Honda, Hero Motocorp, Suzuki et cetera. Evidently, NPS has been proven to be an accurate predictor of growth. Furthermore,

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