Insurance NPS Numr Research
Insurance NPS® Report- Numr Research

Numr Research’s recent Insurance NPS® survey uncovered how prepared urban Indians are in the event of financial instability. According to an ASSOCHAM- APAS Study, the Indian insurance industry is expected to reach US $280 billion by 2020. Moreover, government’s Ayushman Bharat scheme and rising consciousness around the requirement for financial protection are pushing this growth. Currently, private sector companies hold around 48% of the market share in General Insurance and 29% in

HOW TO IMPROVE EFFICIENCY OF RETAIL BRANCHES

Our client, on whom this case study is based is one of the leading banks in India. They wanted us to optimise their Customer Experience System. Their retail branches/centres and frontline employees were not functioning efficiently.https://www.youtube.com/watch?v=SHNqLtVL4N0&feature=youtu.beOur client, on whom this case study is based is one of the leading banks in India. They wanted us to optimise their Customer Experience System. Their

Mutual Funds Numr Research
Mutual Funds NPS® Survey; Axis, Birla Sun, HDFC, ICICI, and more

Numr Research recently conducted a survey about Mutual Funds in the top 8 cities of India. ¹See the findings below- NPS® AND GROWTH QUESTIONSelect the Mutual Fund company you have invested in. On a scale of 0 to 10, how likely are you to recommend it to a friend or a colleague? To summerise, HDFC, Axis, ICICI Prudential, Aditya Birla Sun, Franklin

NPS Online banking Numr Research
NPS® of Indian Banks; ICICI, HDFC, Axis, and more- Numr Research

The Indian Banking industry is in a state of continual flux. Presently, rising disposable household income, growing economy, and the ongoing digital revolution have changed customers’ relationship with their banks and their transaction preferences significantly. Consequently, the rise of internet and mobile banking has put Customer Satisfaction (and by extension, NPS) squarely at the heart of banking experience, more so

NPS Online banking Numr Research
Online banking habits of Urban Indians- Numr research

Numr Research recently conducted a survey regarding the online banking habits of urban Indians living in the top 8 cities.¹It is no secret that the number of ATMs in India has been on a steady decline while the ATMs that do exist are frequently out of money. For a while now, ATM operators have been struggling to keep up with the rising

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