Your customers are talking.
Are you listening?

Use NET PROMOTER SCORE® (NPS®), SENTIMENT ANALYSIS and VOICE OF CUSTOMER (VOC) to gain real time actionable insights and drive profits with Numr.

BEAT COMPETITION WITH NUMR'S 3 STEP CX MODEL​

1
Measure

Measure

We use NPS ® to measure Customer Satisfaction at every single touchpoint of your customer’s journey.

2
Act

Act

We empower you to take immediate action on customer feedback by prioritising Close Looping and closure of Hot Tickets.

3
Grow

Grow

Using Machine Learning, we build models to predict the impact your CX programs will have on your Financials. ​ ​

DRIVE GROWTH AND PROFIT WITH NPS®

Net Promoter Score® is a measure of Customer Loyalty.
It is based on 1 question, that is, “How likely are you to recommend us to others?”
It is a proven predictor of GROWTH. 

NPS® scale Numr drivers analysis

INCREASE CUSTOMER SATISFACTION & DELIGHT

WITH MACHINE LEARNING​

We use Text Analytics to uncover real-time, actionable insights from your Customer Feedback comments by analysing millions of data points

SENTIMENT ANALYSIS AND TEXT ANALYTICS

With SENTIMENT ANALYSIS, decipher your customers’ sentiments and emotion behind textual comments and feedback.

Use TEXT ANALYTICS to analyse Customer Feedback & Comments to discover emerging issues

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Churn Analytics

Get alerts about VALUABLE, AT-RISK customers who are about to churn before they do.

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Driver Analysis

Driver Analysis

Identify the areas/ factors that have the highest impact on your NPS® & priorities them.

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INDUSTRY SPECIFIC CLOSE LOOPING

Get automated triggers when you get a negative feedback from a dissatisfied customer. 

Numr’s dynamic, real-time platform makes it easy to focus on the Closure of Hot Tickets. Also, swiftly deploy Close-looping mechanisms, tailor-made for your sector to retain at-risk customers. 

TURN CUSTOMERS INTO LOYAL FANS

Disrupting Market Research - Watch Amitayu Basu, CEO, Numr Research
Democratizing Market Research -- Watch Samudra Gupta, CTO, Numr Research

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