We use NPS ® to measure Customer Satisfaction at every single touchpoint of your customer’s journey.
We empower you to take immediate action on customer feedback by prioritising Close Looping and closure of Hot Tickets.
Using Machine Learning, we build models to predict the impact your CX programs will have on your Financials.
Net Promoter Score® is a measure of Customer Loyalty.
It is based on 1 question, that is, “How likely are you to recommend us to others?”
It is a proven predictor of GROWTH.
We use Text Analytics to uncover real-time, actionable insights from your Customer Feedback comments by analysing millions of data points
With SENTIMENT ANALYSIS, decipher your customers’ sentiments and emotion behind textual comments and feedback.
Use TEXT ANALYTICS to analyse Customer Feedback & Comments to discover emerging issuesREAD MORE
Get automated triggers when you get a negative feedback from a dissatisfied customer.
Numr’s dynamic, real-time platform makes it easy to focus on the Closure of Hot Tickets. Also, swiftly deploy Close-looping mechanisms, tailor-made for your sector to retain at-risk customers.