Your customers are talking.
Are you listening?

Using NET PROMOTER SCORE® (NPS®) and VOICE OF CUSTOMER (VOC) to gain real time actionable insights and drive profits with Numr.

BEAT COMPETITION WITH NUMR'S 3 STEP CX MODEL​

1
Measure

Measure

We use NPS ® to measure Customer Satisfaction at every single touchpoint of your customer’s journey.

2
Act

Act

We empower you to take immediate action on customer feedback by prioritising Close Looping and closure of Hot Tickets.

3
Grow

Grow

Using Machine Learning, we build models to predict the impact your CX programs will have on your Financials. ​ ​

DRIVE GROWTH AND PROFIT WITH NPS®

Net Promoter Score® is a measure of Customer Loyalty.
It is based on 1 question, that is, “How likely are you to recommend us to others?”
It is a proven predictor of GROWTH. 

NPS® scale Numr

INCREASE CUSTOMER SATISFACTION & DELIGHT

WITH MACHINE LEARNING​

We use Text Analytics to uncover real-time, actionable insights from your Customer Feedback comments by analysing millions of data points

Text Analytics​

Text Analytics​

Use Machine Learning to analyse Customer Feedback & Comments to discover emerging issues

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Churn Analytics

Get alerts about VALUABLE, AT-RISK customers who are about to churn before they do.

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Driver Analysis

Driver Analysis

Identify the areas/ factors that have the highest impact on your NPS® & priorities them.

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INDUSTRY SPECIFIC CLOSE LOOPING

Get automated triggers when you get a negative feedback from a dissatisfied customer. Numr’s dynamic, real-time platform makes it easy to focus on the Closure of Hot Tickets. Also, swiftly deploy Close-looping mechanisms, tailor-made for your sector to retain at-risk customers. 

TURN CUSTOMERS INTO LOYAL FANS

Customer Satisfaction is Crucial for Growth​
Streamline CX with ​ Predictive Analytics

LET'S GET STARTED

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