Net Promoter Score® customer satisfaction
Is Net Promoter Score® different from Customer Satisfaction Score?

Both, Net Promoter Score® and Customer Satisfaction (C-Sat) are types of Customer Experience Surveys. They are used to measure a customer’s experience of his interaction with a business’s product or service. While, both are important key performance indicators (KPIs), their methods are quite different. Moreover, Net Promoter Score® is a measure of customer Loyalty whereas C-sat calculates satisfaction at a

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